Complaints and whistleblower
Danmission strives to be an ethical, safe, and responsible organisation and does not tolerate corruption or bribery in any form. Find our complaint mechanism and whistleblower scheme here.
File a Complaint
Our Policies
Welcome to Danmission’s whistleblower scheme and complaint handling mechanism. Through our complaint mechanism, you can report serious or illegal matters such as financial fraud, abuse of power, sexual harassment, assaults, etc. Danmission has a zero-tolerance policy toward all forms of corruption and abusive behavior. At the same time, Danmission is committed to complying with applicable national and international laws in this area and ensuring that our work is characterized by high quality and ethical responsibility. Find more information about how to file a complaint on this page.
Who can file a complaint?
- Volunteers in Danmission
- Partners, consultants, and other collaborators
- Stakeholders, project participants and beneficiaries affiliated with Danmission’s projects
- All employees in Danmission
Danmission is committed to creating a safe, transparent, and ethical work environment. We rely on individuals to come forward when they witness or suspect serious or illegal misconduct. By reporting concerns, you contribute to protecting vulnerable individuals, the prevention of harm, and the integrity of our work. We encourage you to speak up — your report makes a difference. All complaints are handled confidentially, and we ensure that those who report in good faith are protected from retaliation.
Do you want to file a complaint?
Do you suspect or have you experienced serious or illegal conduct?
Your inquiry is treated confidentially and with great respect for the person who is complaining and the person/organisation that the complaint is mentioning.
What can you complain about?
- Violations or breaches of Danmission’s Safeguarding policy.
- Violations or breaches of Danmission’s Anti-Corruption Policy including criminal acts such as misuse of organizational funds, embezzlement, fraud, bribery, etc.
- Serious personal incidents related to Danmission’s work/activities, such as sexual harassment, exploitation, or abuse.
- Serious or repeated violations of applicable laws.
- Note: Issues related to employee conditions are handled through Danmission’s internal channels.
Read our Anti-Corruption policy
Read our Safeguarding Policy
How we handle your complaint
Receipt of complaint
When you submit a complaint, you will receive confirmation shortly after.
Processing the complaint
Your complaint will be handled by a complaint committee consisting of our Controller, HR Advisor, and the Head of Resources and Capacity. If a conflict of interest arises, committee members will be replaced by other qualified staff. The committee assesses the scope of the complaint, prepares an investigation plan, and determines whether additional support is needed to process the case.
Confidentiality and documentation
The complaint and all necessary information are registered in our complaint system and handled confidentially. If needed, the committee may request additional information or documentation from you as the complainant.
Ongoing updates
You will be regularly updated on the status of your complaint, including progress and any delays.
Decision and outcome
The complaint committee makes an objective decision based on the collected documentation and determines the necessary actions. You will then receive a notification with the investigation results and an explanation of the committee’s decision.
Policies and guidelines
Anti-Corruption
How do we ensure safeguarding?
Our policies include zero tolerance for discrimination, sexual exploitation and abuse, with mandatory conduct standards for all staff and partners. Read our Safeguarding Policy and our Child Protection Policy.
Core Humanitarian Standard
Danmission is verified against the international standard for humanitarian work, the Core Humanitarian Standard on Quality and Accountability (CHS). The CHS sets out nine commitments aimed at ensuring that organisations working with vulnerable, marginalised, and crisis-affected people and communities uphold the highest standards of transparency, accountability, and ethical practice in their work. Read more here.
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